eBay: account restricted (MC011): what the notice means and how to structure your appeal

Restrictions can block new listings and hold funds while listings or account info are reviewed.

Appeal key points

• Reply following the instructions in the eBay email (e.g. MC999 / MC011 subject line).
• Provide exactly the documents requested; answer in English where the email requires it.
• Explain the facts briefly and what you have changed; avoid unfounded or repeated appeals.
• All evidence you submit must be genuine and unaltered. Never create, edit or backdate invoices or documents.
• Do not open a new or second account to get around a suspension; all three platforms prohibit this.

Evidence checklist

• Photo ID
• Proof of address
• Proof of inventory
• Any tracking numbers or details the email requests

Where to appeal and deadline

Reply as instructed in the eBay email, or use eBay's appeal route described in eBay Help.

eBay: an appeal can be filed within six months from the day eBay informs you of the action (eBay Help). Follow any deadline in the email itself.

Official sources

• eBay Japan: account suspension and restriction (MC999 / MC011)

Check your own eBay notice free

We can't guarantee reinstatement. Not legal advice. Not affiliated with Amazon, Etsy or eBay.