Intellectual property: trademark complaint: what the notice means and how to structure your appeal

Rights-owner complaints about trademark use; these are tied to specific ASINs.

Appeal key points

Name the complaint ID/ASIN and the rights owner.
Show you are authorised, or that the listing was removed and why it will not recur.
Consider whether a retraction from the rights owner is available.
Root cause: state specifically what caused the problem, in short factual bullet points.
Corrective actions: list what you have ALREADY done, with dates and the affected ASINs/orders.
Preventive measures: describe the systems or process changes that stop it recurring.
Be concise and objective; no emotional pleas, no blaming Amazon or buyers.
Attach supporting evidence for every item under review and highlight the relevant parts (ASINs, supplier details).
All evidence you submit must be genuine and unaltered. Never create, edit or backdate invoices or documents.
Do not open a new or second account to get around a suspension; all three platforms prohibit this.

Submit through Account Health / Performance Notifications in Seller Central, using the link in your notice.

Amazon notices state their own response window. Check the notice and Account Health in Seller Central; this tool cannot verify a deadline for you.

We can't guarantee reinstatement. Not legal advice. Not affiliated with Amazon, Etsy or eBay.